Terms and Conditions
1. INTRODUCTORY PROVISIONS
1.1. These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) govern the mutual rights and obligations between the sole trader Váš Památník (Ing. Veronika Šuláková), Company ID: 23361069, with its registered office at Charbulova 148/52, 618 00 Brno – Černovice, registered in the Trade Register (hereinafter referred to as the “Seller”), and customers (hereinafter referred to as the “Buyer”) when concluding purchase contracts through the online store available on the website www.vaspamatnik.com (hereinafter referred to as the “E-shop”).
1.2. These Terms and Conditions form an integral part of every purchase contract concluded between the Seller and the Buyer. Any provisions agreed in an individual purchase contract shall prevail over these Terms and Conditions.
1.3. The Buyer may be a consumer or an entrepreneur:
— A consumer is any natural person who, outside the scope of their business activity or independent exercise of their profession, concludes a contract with the Seller.
— An entrepreneur is a person who independently carries out a gainful activity for the purpose of making a profit and who, when placing an order, provides their Company ID or VAT ID.
1.4. By concluding a purchase contract, the Buyer confirms that they have read the full wording of these Terms and Conditions, understand their content, and agree to them in their entirety.
1.5. The Seller is entitled to amend these Terms and Conditions. For the contractual relationship between the Seller and the Buyer, the version effective at the time of conclusion of the purchase contract shall always be binding.
2. INFORMATION PRIOR TO CONCLUSION OF THE CONTRACT
2.1. In accordance with Sections 1811 and 1820 of the Civil Code, the Seller hereby informs the Buyer that:
— the Seller’s identity and contact details are provided above and also in the “Contact” section of the E-shop,
— the description of the offered product and its main characteristics are always specified for each product on the E-shop,
— the total price is always displayed including all taxes, fees and delivery costs (shown during the ordering process),
— the method of payment and delivery is chosen by the Buyer when placing the order,
— the costs of using means of distance communication do not differ from the basic rate (internet connection, telephone call etc. according to the Buyer’s tariff); the Seller does not charge any additional fees,
— the Buyer has the right to withdraw from the contract within 14 days; details are set out in these Terms and Conditions,
— the Seller is liable for defects of the goods in accordance with these Terms and Conditions and applicable legal regulations,
— the Buyer has the right to out-of-court settlement of consumer disputes before the Czech Trade Inspection Authority, www.coi.cz, adr@coi.cz
— the order is archived in electronic form; it is not publicly accessible and the Buyer has the right to access it upon request,
— the language of the contract is Czech, unless expressly agreed otherwise.
3. CONCLUSION OF THE PURCHASE CONTRACT
3.1. All product presentations displayed on the E-shop are for information purposes only and the Seller is not obliged to conclude a purchase contract for such goods. The offer of goods becomes binding only when the Buyer’s order is confirmed by the Seller.
3.2. The purchase contract is concluded when the Buyer submits an order via the E-shop order form and such order is confirmed by the Seller to the Buyer’s e-mail address.
3.3. When placing an order, the Buyer is obliged to provide accurate and truthful information. In case of providing false or incomplete information, the Buyer is liable for any damages that may result.
3.4. The Seller has the right to withdraw from the purchase contract even after confirmation, if the order was based on an obvious error in the price or characteristics of the product which the Buyer should have recognized. In such a case, the Seller shall promptly inform the Buyer and refund all payments received.
3.5. The Seller is entitled to refuse an order if the goods are unavailable, if there has been an error in the price or product information, or if there are reasonable doubts as to the legitimacy of the order. In such case, the Buyer shall be informed without undue delay.
3.6. Any special requirements or notes stated by the Buyer in the order shall become part of the contract only if expressly confirmed by the Seller.
4. PRICE AND PAYMENT TERMS
4.1. The prices of the goods are final. The Seller is not a VAT payer. Shipping costs are stated separately according to the selected delivery method.
4.2. The Buyer may pay the purchase price of the goods in particular by:
— online payment card,
— express checkout services (e.g. PayPal, Apple Pay),
— other payment methods listed on the E-shop.
4.3. Unless otherwise agreed, the purchase price is payable before the goods are dispatched.
5. DELIVERY OF GOODS
5.1. Goods are delivered by contracted carriers to the address specified by the Buyer in the order, to a collection point chosen by the Buyer, or may be personally collected at a location designated by the Seller, if this option was offered during the ordering process.
5.2. The delivery period is usually 2–5 working days from the confirmation of the order. In case of a longer delivery period, the Buyer will be informed.
5.3. The Buyer is obliged to check the integrity of the packaging upon receipt. If the packaging is damaged, it is recommended not to accept the shipment and to immediately inform both the carrier and the Seller.
5.4. The risk of damage to the goods passes to the Buyer at the moment of acceptance.
5.5. In the event that, for reasons on the part of the Buyer, it is necessary to deliver the goods in a manner other than agreed in the contract, the Seller is entitled to require the Buyer to pay all additional costs associated with such delivery.
5.6. Due to printing technology and the settings of display devices, the colour of the product may slightly differ from what is shown on the screen.
6. WITHDRAWAL FROM THE CONTRACT
6.1. The consumer has the right to withdraw from the purchase contract within 14 days of receiving the goods, without giving any reason.
6.2. The Buyer may send the notice of withdrawal from the contract electronically to the email address info@vaspamatnik.com.
6.3. The Buyer is obliged to send the goods back to the Seller no later than 14 days after withdrawing from the contract. The cost of returning the goods shall be borne by the Buyer.
6.4. The Seller shall refund all payments received, including the costs of delivery (except for additional costs arising from the Buyer’s choice of a delivery method other than the least expensive type of standard delivery offered), no later than 14 days from withdrawal, using the same payment method that was used by the Buyer, unless otherwise agreed. However, the Seller is not obliged to refund payments before the Buyer proves that the goods have been sent back or before the Seller has received the goods. The Buyer is liable for any diminished value of the goods resulting from handling them in a manner other than what is necessary to establish their nature and characteristics.
6.5. If the Buyer fails to accept the ordered goods for reasons attributable to the Buyer (e.g. refusal to accept delivery), the Buyer shall bear the costs associated with delivery and return of the goods to the Seller, and the Seller is entitled to withdraw from the purchase contract.
7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE (CLAIMS)
7.1. The Seller is liable to the Buyer that the goods are free from defects upon receipt and that they have the characteristics specified in Section 2161 of the Civil Code.
7.2. The Buyer is entitled to exercise rights arising from defective performance within 24 months of receiving the goods.
7.3. A complaint may be submitted by email to info@vaspamatnik.com. The Buyer is required to state the reason for the complaint and attach proof of purchase. The Seller will subsequently contact the Buyer and agree on the next steps for handling the complaint.
7.4. The Seller shall confirm receipt of the complaint and decide on its resolution without undue delay, no later than 30 days.
7.5. In the case of a justified claim, the Buyer is entitled in particular to:
— delivery of a new item free of defects,
— a reasonable discount on the purchase price,
— withdrawal from the contract in the event of a material breach of contract.
7.6. The Seller shall decide, after assessing the claim and in agreement with the Buyer, whether the goods must be returned to the Seller. If the claim is resolved by replacement of the goods or withdrawal from the contract, the Buyer is obliged to return the original goods. In the case of a reasonable discount or another arrangement, the Buyer is not obliged to return the goods.
7.7. In the event of a justified claim, all costs associated with delivery and return of the goods shall be borne by the Seller, including the costs of delivering the new or repaired goods to the Buyer. If the claim is found to be unjustified, delivery costs shall be borne by the Buyer.
8. PERSONAL DATA PROTECTION & COOKIES
The Seller processes Buyers’ personal data in accordance with Regulation (EU) 2016/679 (GDPR). This also includes the use of cookies, which serve to ensure the functionality of the E-shop, for analytical purposes, and for the personalization of advertising. Detailed information on the processing of personal data and the use of cookies is provided in the separate Privacy Policy available on the E-shop.
9. OUT-OF-COURT DISPUTE RESOLUTION
9.1. In the event of a dispute between the Seller and the Buyer who is a consumer, the Buyer has the right to out-of-court settlement. The body responsible for out-of-court settlement of consumer disputes is the Czech Trade Inspection Authority, with its registered office at Štěpánská 15, 120 00 Prague 2, website: www.coi.cz.
10. FINAL PROVISIONS
10.1. Rights and obligations not expressly regulated by these Terms and Conditions are governed by the Civil Code and other applicable legal regulations.
10.2. If any provision of these Terms and Conditions is or becomes invalid, void or unenforceable, this shall not affect the validity and effectiveness of the remaining provisions.
10.3. Individual agreements between the Seller and the Buyer in the purchase contract shall take precedence over these Terms and Conditions.
10.4. The Seller reserves the right to unilaterally amend these Terms and Conditions. The current version is always published on the E-shop and becomes effective on the date of its publication.
10.5. The purchase contract is governed by the laws of the Czech Republic and is concluded in the Czech language, unless expressly agreed otherwise.
10.6. All communication between the Seller and the Buyer shall primarily take place by e-mail. E-mails sent to the address provided by the Buyer in the order shall be deemed delivered.
These Terms and Conditions shall take effect on 1 March 2026.
